Privacy policy
Atrium is operated by Atrium Town Company (“Atrium Town”). This policy covers atrium.town and the Atrium apps. Contact Atrium Town at hello@atrium.town.
What Atrium Town collects
Your account. Your email address, name, username, profile and photo, and how you sign in, including through other services, such as Google or Apple, if you choose them.
What you create and share. Everything you add to Atrium, such as messages, documents, files and photos, tasks, calendars, comments and reactions, and the settings of your spaces. Calls carry audio and video between the people in them as they happen.
What you ask agents and helpers. Your conversations with agents and with Atrium’s own helpers, what an agent reads and writes to answer you, and a record of each request.
Services and devices you connect. When you, or a space, group or agent you’re part of, connect Atrium to another service, an app, or a program or device of your own, what’s needed to reach it, such as its address, the account it belongs to, and the keys, tokens or other credentials it uses; and what passes between it and Atrium, such as the requests sent to it, the answers it returns, and a record of each use.
What you tell us about others. For example, the email address of someone you invite.
From other people and sources. Information about you from other people, such as when they invite, mention or share with you; from services you sign in with or connect; and from partners and public sources, such as information about the organization your email address belongs to.
How you use Atrium. What you do in Atrium and when, such as the pages, features and content you open and use, what you click and search for, your sign-in sessions and settings, push notification tokens, and whether you’re online or have something open. Information about your devices and connections, such as IP address and the approximate location it suggests, device, browser and operating system, app version, language and time zone, and identifiers for them, including ones derived from their characteristics.
How the service runs. Logs, measurements and diagnostics of what Atrium does and how well, such as requests, errors, crashes, performance and timings, and the steps an agent takes. They can include who was involved and parts of what was being handled.
On your device. The website and apps keep caches, drafts and copies of what you can open on your device, so it loads quickly and works offline. If a document edit is rejected or its format changes, the device may keep a recovery copy, the earlier cached document or queued edits for you to review or discard. Recovery data may include content deleted earlier, and can remain until you discard it or clear the app or browser storage. They use cookies, local storage, device identifiers and similar technologies, from Atrium Town and its service providers, to keep you signed in, remember your settings, keep Atrium secure, and understand and improve how it’s used, not for advertising.
How Atrium Town uses it
To provide Atrium: to sign you in, keep what you share and deliver it to the people it’s shared with, send notifications, apply each space’s settings, and run the features you use, agents included. To keep Atrium safe and secure: to verify accounts and sign-ins, detect bots, prevent spam, fraud and abuse, review reports, and protect people and the service. To run and improve Atrium: to monitor how it works and performs, find and fix problems, understand how it’s used, such as how many people use it, which features they use and how often they come back, and research, design, test and build features and services. To personalize Atrium, such as what it suggests or shows first. To communicate with you, such as about your account, support, updates, and news and offers about Atrium. To meet legal obligations and enforce Atrium’s terms. And for other purposes Atrium Town describes when it collects information, or with your consent.
Atrium Town doesn’t sell your personal information, use it for advertising, or track you across other sites and apps.
Who can see your content
The people a space or resource is shared with, under its settings, which the people who manage it choose and can change. In a public space, whatever its settings put on the web can be read by anyone, without an account. A link, invitation or calendar feed shows what it’s for to anyone who has it, until it’s revoked or expires. Others can see your name, username and photo, and when you’re online or have something open, unless a space turns that off. People who can see something can copy it, and removing their access or deleting it can’t recall copies already made.
Agents and AI
An agent works for the person who asks it, and can see and do only what both the agent and that person may. People who can open an agent can see a record of what it did, as its settings allow, and people who manage it can read conversations with it. Atrium keeps these records while the agent exists.
To answer, an agent sends what it needs, such as the question and what it read, to AI model providers Atrium Town chooses, directly or through a service that routes requests, such as OpenRouter. Atrium Town uses only providers that don’t train AI models on what agents send them. Some keep it for a limited time, to check for abuse or because the law requires it; others keep nothing.
Agents can use services and devices connected to Atrium. A connection you make for yourself, such as to a program on your own computer or to your account on another service, is used only for you: when you ask an agent, or when something you set up runs for you, and some uses ask you to approve them first. A connection made for a space, group or agent can be used by the people and agents its settings allow, on behalf of whoever made it or the organization it belongs to. The connected service receives what it’s sent and handles it under its own terms. What it returns can be read by the AI models the agent uses and shown to everyone who can see the conversation or resource it was used in. Atrium uses a connection’s credentials only to reach the service they’re for, and doesn’t show them to other people or send them to AI models. Some never reach Atrium, and stay on your device with the program that connects it.
When web access is enabled for an agent, search providers receive its search terms and websites receive the URLs and requests it sends. With web read/write access, those requests can also include data and instructions to change something on an outside service. Read access restricts request methods but still sends URLs, which can contain information. Those recipients handle what they receive under their own terms. Atrium does not supply your sign-in cookies or account credentials to these web tools or code environments.
Optional AI features, such as making an avatar from your photo, say what they send and to whom, and ask before you use them. What you send Atrium’s own helpers, such as Rium, is read by Atrium Town’s team, to answer you and improve Atrium.
Training AI models
Atrium Town doesn’t train AI models on your content. It may in future use content anyone can read on the web, in public spaces, to develop AI models, where the law allows, and will say so here before it starts. It won’t use private content, meaning private spaces and resources and direct messages, for that without explaining the use first and getting any consent the law requires.
Safety and moderation
Atrium checks posts for spam and harmful content with its own rules and with outside safety services, such as OpenAI’s moderation service, which receive the text and images being checked. Reports and suspicious activity can lead to review by Atrium Town’s operators, who may see reported or held content, including in private conversations. See the moderation and security policy.
Service providers and sharing
Atrium Town uses other companies to help run Atrium, such as for hosting, storage and calls (such as Cloudflare), databases, email and messaging, sign-in and account security (such as Google, Apple and Better Auth), credential and secrets management, push notifications, app stores, payments, customer support, analytics, monitoring and error reporting, AI model providers and the services that route to them, and safety services. They get what they need to do that work, under their terms and data agreements, and may process it in countries other than yours.
Atrium Town may also share information when you ask it to or agree to it, such as with a service you connect; when the law requires it, or to protect people, Atrium or its rights; with companies under common ownership with Atrium Town; and in connection with a financing, merger, acquisition or sale of all or part of its business, including while one is being considered, under this policy. It may share aggregated or de-identified information that doesn’t identify you for any purpose, such as reporting how many people use Atrium.
Keeping and deleting
Atrium Town keeps information while it’s needed for the purposes in this policy. When you delete something, it leaves Atrium. Copies can remain where Atrium still needs them, such as a document’s version history, or for a time for safety review or legal reasons. To delete your account, open Your profile, choose Account settings, and then choose Delete account. Your account closes at once, and your content and personal information are removed within 30 days, apart from what the law requires Atrium Town to keep and the minimum needed to stop a deleted account’s identity being reused. See the account deletion policy.
Credentials for a connected service or device are kept until the connection is removed, the account, space, group or agent that made it is deleted, or the service ends that access. Copies can remain for up to 30 days afterwards in backups.
Your choices and rights
You can edit or delete what you’ve posted where Atrium allows, export documents, change notification and privacy settings, remove services and devices you’ve connected, leave spaces, and delete your account. You can unsubscribe from marketing emails with the link in each one, and limit cookies in your browser’s settings, though Atrium may not work without them. Depending on where you live, you may have the right to access, correct, delete or move your information, or to object to some uses of it. Email hello@atrium.town, and Atrium Town will respond as the law requires.
Children
Atrium accounts are for people 18 and older. If you think a child has an account, contact hello@atrium.town.
Security and changes
Atrium checks access before showing private content, encrypts connections, and limits which of Atrium Town’s people can see your information. No online service can promise perfect security.
Atrium Town updates this policy when its practices change in a way the policy should describe, gives notice before a change that matters when it can, and changes the date at the top.
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